A hand in the dark
Player support
Help with commands, saving, and settings.
No story spoilers required.
Before you send a raven.
How do I tell the game what to do?
Type a short command, then send it. Start with look around, inventory, or an action such as open front door. You can also try natural phrases such as walk into the house. If the game asks which object or place you mean, reply with that detail.
Do I need to save my game?
Progress saves automatically. Open the app again to continue where you left off. If Settings reports a saving problem, keep the app installed and contact support before deleting anything.
How does iCloud work?
Use the same Apple Account for iCloud on each device, allow JUMP SCARE to use iCloud in system settings, and check the iCloud status inside the game’s Settings. Keep the app open and connected while it catches up. You can also choose Sync now. Changes can take time to arrive; unfinished text in the command field stays on that device.
My devices are showing different progress. What should I do?
Pause play on the other devices. On the device with your latest progress, check the iCloud status and choose Sync now. Then open the other device and let it catch up. If they still disagree, contact support with the status shown on each device. Avoid Start Over or reinstalling while investigating.
Can I speak instead of typing?
Where available, tap the in-game microphone to dictate a command, review the text, and send it. The in-game microphone requires supported on-device English speech recognition and your permission. You can also use the system keyboard’s dictation or Apple TV text entry when available. Typing remains an option.
Can I change the text or turn down the surprises?
In Settings, choose your appearance, text style, and text size. Sound, ambient audio, visual effects, and supported haptics have their own controls. The website itself does not play sounds or show jump scares.
How do I start again?
Choose Start Over in Settings and read the confirmation carefully. It replaces your continuing game, and the restart can sync to your other devices. It is not a troubleshooting step for an iCloud problem.
How do I send TestFlight feedback?
In TestFlight, select JUMP SCARE and choose Send Beta Feedback. You can also email support below. Include the command you entered, what you expected, what happened, your device, and the app version and build shown at the bottom of Settings. If a screenshot includes story details, send it privately rather than posting it publicly.
Is the game available on the App Store?
JUMP SCARE is currently in development and being tested through TestFlight. Public release information will appear here when it is available. There is no public download or beta sign-up link on this site.